Protection of Personal Data

If you are our customer, a visitor to our website, or a newsletter subscriber, you are entrusting us with your personal data. We are responsible for protecting and safeguarding it. Please familiarise yourself with how we process your personal data, what rights you have, and the principles we follow in protecting it, in accordance with the GDPR Regulation.

Who is the controller?

The controller of personal data is:

JVS GROUP SK s.r.o.
Svätovavrinecká 13920/10
831 01 Bratislava
Slovensko
IČO: 55744621

Web: www.vincentvangogh.sk
E-mail: info@vincentvangogh.sk

We process your personal data as the controller — meaning we determine how your personal data will be processed, for what purpose, for how long, and we select any additional processors who assist us with processing.

Contact details

If you wish to contact us during processing, you can do so at:

info@vincentvangogh.sk

Scope of personal data and purposes of processing

We process personal data that you provide to us directly, in particular when:

ordering tickets or services,
registering to receive newsletters,
completing a contact form,
communicating by email or telephone.
The data we most commonly process:

first and last name,
email address,
phone number,
billing details,
order details,
IP address and cookies.
We process your personal data for the following purposes:

Performance of a contract
If you order tickets or services, we need your data to process your order, communicate with you, and fulfil our statutory obligations.

Marketing and newsletter distribution
With your consent, we may send you information about news, events or marketing communications. You

may withdraw your consent at any time via the unsubscribe link in any email we send, or by contacting us at info@vincentvangogh.sk.

Statistics and analytics
We use cookies and analytical tools to monitor website traffic and improve the website's performance.

Retention period

We retain personal data only for as long as is necessary to fulfil the purpose of processing, or for the period stipulated by law.

  • Data relating to orders is retained in accordance with statutory obligations.
  • Marketing data is retained until consent is withdrawn, and for no longer than the period appropriate to the purpose of processing.

Cookies

When you visit our website, we may use cookies for:

  • ensuring the website functions correctly,
  • analytical purposes,
  • marketing purposes.

You can adjust or disable the use of cookies in your internet browser.

Security of personal data

We protect your personal data to the greatest extent possible using modern technologies and security measures appropriate to the current state of technical development. We have implemented technical and organisational measures to prevent unauthorised access, loss or misuse of personal data.

Disclosure of data to third parties

Your personal data may be accessible to our verified processors, who assist us in operating the website, marketing or payment services. We do not transfer your personal data to third parties outside the EU unless permitted or required by law.

Your rights under the GDPR

You have the right:

  • to access your personal data,
  • to rectification of inaccurate data,
  • to erasure of personal data,
  • to restriction of processing,
  • to object to processing,
  • to data portability,
  • to lodge a complaint with a supervisory authority.

If you believe we are not handling your data correctly, you may contact us at info@vincentvangogh.sk or submit a complaint to the Office for Personal Data Protection of the Slovak Republic.

Final provisions

This privacy policy may be updated from time to time.

The current version is always published on the website www.vincentvangogh.sk.